In accordance with Article 10 of Law 34/2002, of July 11th, on the Information Society and Electronic Commerce Services, the following is the identification data of the company that owns the domain: www.miramarnazarehotels.com
The user is solely responsible for the use of the services, links and hypertext included on this website. Serafim Silva Actividades Hoteleiras SA is not responsible for the illegitimate use that third parties may make of said material.
Nor Serafim Silva Actividades Hoteleiras SA or any other party involved in the creation, production or supply of this website will be responsible for the damages, costs, losses or direct responsibilities nor the indirect or punitive unforeseen events that could occur due to the access or use of this website.
Serafim Silva Actividades Hoteleiras SA does not guarantee the accuracy of the material contained on this website. Also, Serafim Silva Actividades Hoteleiras SA will not be responsible for the damages or virus that could infect your computer or any other device of yours due to the use or download of any material on the website.
All the audio-visual material, trademarks or any element subject to intellectual or industrial property included on this website belongs to Serafim Silva Actividades Hoteleiras SA, or has enough rights for its use. The reproduction of said material is only allowed exclusively for personal use and any unauthorised modification, copy, rental, loan, transmission or diffusion is strictly prohibited.
Serafim Silva Actividades Hoteleiras SA informs you that all the personal data received through any form on this website will be handled with the most strict confidentiality in accordance with the entity’s privacy policy as well as with Organic Law 15/1999, of December 13th, of Personal Data Protection. This data will be included in a file which is registered at the Registro General de la Agencia de Protección de Datos (General Registry of the Data Protection Agency). The main purpose of its creation, existence and maintenance is the handling of personal data with the objective of being able to manage the accommodation bookings that are made on this website or to send promotional messages. The recipients of this information are all assigned, registered, holders and contributors of all the departments and associated bodies in which the entity is organised, as well as the official bodies that require the assignment by law. Through the submission of the form, the sender agrees to the automated and documentary data processing of the details included on our database. We may use third-party service providers to process your personal information on our behalf. For example, we may share some information about you with these third parties so that they can contact you directly by e-mail regarding your stay (for example: to obtain post stay reviews about your travel experience). Serafim Silva Actividades Hoteleiras SA informs you that you have the right to access, modify and cancel your details as well as to notify any alteration or modification which may occur. To exercise such rights and any clarification, you can send an e-mail to: info@hotelmiramar.pt.
What is Consumer Alternative Dispute Resolution?
Alternative Dispute Resolution is the possibility that all consumers have at their disposal to resort to official entities that help them resolve or guide any conflict before opening litigation processes in the Courts. Generally, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between themselves and the merchant who is the target of their complaint. The intermediary can suggest a solution to the complaint, impose a solution on both parties, or bring the parties together to find a solution.
The European Union has created a website to support consumers in filing complaints about any dispute they are involved in. In this context, Miramar Hotels provide all the information so that you can exercise your right to complain to an official, third-party, impartial entity that will help you resolve the dispute in question.
Thus, if you were dissatisfied with the purchase of one of our services or with a solution we presented to resolve the situation, you can access this official website and submit your complaint or contact one of the Consumer Alternative Dispute Resolution Entities, which we can suggest:
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Rua D. Afonso Henriques, 1
4700-030 Braga
Telephone: +351 253 619 107
Email: geral@cniacc.pt
Web: www.cniacc.pt
